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Google.com Complaint - Lakeside Family Dental Care: Lied about total cost of Dental work
Google.com Complaint

Google.com Complaint

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Lakeside Family Dental Care: Lied about total cost of Dental work


I became a new patient in February 2015 and Xrays were taken. I assumed they would be free since I was a new patient, but I was sent a bill for $75. I wasn't happy, but I was told that it had been less than a year since my last set of Xrays and I had to pay for these. I wish they would have asked me how long had it been since my last Xrays. I wouldn't have had the Xrays done. I would have had my last dentist send my last Xrays. OK, people make mistakes so I agreed to pay for the Xrays when I went in to get an old crown replaced. The office manager wrote out on my Xray bill how much the crown would cost. In her writing it states: "Total due on crown will be $453.00." I few days later I get another bill in the mail (for the $75). This time the words "crown & buildup $428.00." I am really confused now, but I decided to ask about the difference when I went for my appointment.
I am sitting in the chair about to get the crown when I asked the dental assistant if she could tell me exactly how much it will cost. She took me up front where I asked the office manager to tell me exactly how much it will cost. "I don't want any surprises" I told her. "I have two different prices quoted to me. I need to know how much it will cost. I don't want any unexpected bills. And if it is going to cost too much, I DON'T want to get it done." She told me there was a slight adjustment and the cost will be $463.50. I asked her if she was sure that was all it would cost because I don't want to pay any more than that. She assured me that this price was correct.
Guess what? At the end of May I get a bill for $338.50. Apparently, my crown was less than 5 years old, and I was responsible for the entire bill because the insurance wouldn't pay for it. Why didn't the incompetent staff think that it was important enough to ask me when I had the crown done? I knew when it was done, but I didn't think it made a difference in the price. NO way would I have agreed to a crown if I knew it would cost over $800.00.


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